All of JJ Keller product ID numbers have been changed to numbers only. The products are the same, except for the 5-in-1 logbooks, which have been updated to better conform to the new IFTA recording requirements. DriverLogBooks plans on leaving the older numbers on the our website to help our customer facilitate searching and reordering.
We will be adding the newer numbers followed by the older numbers on both the web pages and the shopping cart, as time permits.
For example, the 5-in-1 logbook 607-L-C is now 19587, so we will indicate 19587/607-L-C. This will allow you to search for either number.
Yes, but like most things in life, some care should be used. There are 2 minimum requirements for safe online shopping.
So is your data safe on Driver Log Books? Yes, if you use the secure shopping cart because we do not store any credit card information, except when it is given to us over the phone. We pay a professional organization each month to secure our shopping cart and we check to make sure they stay PCI compliant.
We really should not take a check, as that is how we have been stung in the past, but we do extended that courtesy to some of our customers. Yes, we can accept check but we will hold it until it clears (about 10 days). Checks should be sent to:DriverLogBooks Account
When using cheque/check as payment, take note of the following:
NOTE: DriverLogBooks is a subsidiary of RoadTrucker, Inc. We use its credit card processing for more security. Don't be surprised if you get a receipt, or any document of that sort that bears RoadTrucker's name.
Pricing listed on the website is based on a normal buying practice as far as log books are concerned. But, YES, there is additional pricing available for most products, For more pricing info not listed, please contact Driver Log Books. Please indicate the product code when you inquire for more pricing
No. We need a Real Physical Address to confirm delivery.
No. No. Under NO circumstances will be be responsible for the delivery date of your order. In fact, our policy is to delete any orders that come with a contingent on the delivery date. If a deliver date is critical, we highly recommend you shop at a local store so you can take the item you need home yourself. There are just too many issue that can delay delivery. That said, we will do the best we can to process your order in a timely manner and see that it gets sent to the warehouse the same evening you entered it. Most orders will ship the following day.
It is important to understand that there are 2 times that make up the total time for the delivery of your purchase. The first is Product Fulfillment and the second is Product Delivery.
We try to get every day's orders processed each night, so that most will be delivered within 5 or 6 business days Max, although around Christmas time we tend to get a day or two behind. During most of the year most areas can expect delivery within 2 to 7 business days, if you order early in the day. Selecting 3-Day Shipping may get it there within 3 business days from the day ordered, if ordered before 8:00 am Eastern Time, but please keep in mind that we cannot guarantee you a delivery date as the delivery service is not in our control.
You can help by making sure your information is correct, so double check it and make sure you do NOT use a P.O. Box as the Ship To: address because we can not ship to a P.O. Box address.
The Most Common Reasons that Delay an Order are:
Delay is compounded if the phone and email are not correct. In fact, give us a bad phone number and we will cancel the order. After all you are asking us to trust you when you order.
If, for some reasons you want to cancel your order contact DriverLogBooks right away.
Any order cancelled before the credit card is charged will NOT incur a fee, however, once your card has been charged, there will be a 10% fee to cover the Cost of Processing. We must pay for both the charge and the refund. Any order cancelled after it has shipped will be charged a 15% restock/processing fee. Almost all distributors charge a 15% restocking.
In general, we do not refund shipping cost. Shipping is equivalent to the cost of driving to and from your local store and you do not ask them to refund your gas, oil and vehicle wear and tear. There are exception, where we will pay for Ground Shipping ONLY. Under no circumstances will we refund you for convenience shipping (Overnight, 2-day, 3-day, etc). If you decide to convenience ship (other than ground), you do it at your own risk. Even if the item is faulty or not the correct item, we will only be responsible for Ground shipping.
King Controls builds a high quality Portable & Truck Mount Satellite Antenna and backs it with a Full 1 Year Parts & 1 year Labor Warranty. Every Vu Qube Satellite Antenna is bench tested before King Controls (Wallace Technology) will let it out of the manufacturing facility. King Controls wants to handle virtually ALL issues, regardless of where the Vu Qube was purchased, so you must contact King Controls directly regardless of what the issue is. There is NO RETURN on the Vu Qube Satellite Antennas.
Do NOT buy a Vu Qube Satellite Antenna, unless you are willing to take responsibility for your purchase. By purchasing you agree to allow King controls to correct any issue you might have with your Vu Qube. If King Controls cannot solve the problem over the phone, you agree to send the Vu Qube back for repair or replacement. You may request DriverLogBooks send you a shipping document if the problem is within the first 30 days, so check your Vu Qube out immediately.