Return Policy

At Driver Log Books we are 100% certain we are giving the best deals for trucking and fleet operation essentials and excellent shopping services. But for some reasons beyond control, you might return a product purchased from us.

We are willing to assist you with your returns if you're not satisfied with your purchase. Returns can be made provided that conditions below are met.

The product is in its original state and complete packaging.
It has all its accessories, manuals and everything that comes with it in the purchase.
Return should be made within 30 days of shipment, beyond that, we will not accept any return.

How to Return a Product

Request a Return Authorization (RA) Number from Driver Log Books by contacting us
We will send you the Return Authorization (RA) Number from the manufacturer through email.
Instructions come along with the Return Authorization Number in the email. Please do as instructed. Send the return to the address specified in the Return Authorization. DO NOT send returns to Driver Log Books headquarters.
Driver Log Books will credit you as soon as we receive the return in good condition.

What does it Cost You to Send a Return

15% of the total cost of the product as Restocking Fee
We DO NOT PAY for shipping cost for returns. You send the returns at your own expense.

Avoid unnecessary costs by avoiding returns. Make sure that you are ordering the right product to avoid incurring the above costs.

Return Policy on GPS

For those purchasing a Truck GPS, we will waive the No Return Policy on open electronics, for a Limited Return period of 14 days from purchase or 5 days from delivery with a 15% restocking fee, regardless of the reason for the return. This applies to the Teletype, Cobra, Rand McNally, Garmin & PC*Miler GPS & CoPilot Truck GPS ONLY. You must make the return request within the time allowed and it must be retuned within the following 7 days. Please Note: No return means no return for refund. Naturally you can return it for repair or replacement for the warranty period.

King Controls Vu Qube Policy

King Controls builds a high quality Portable & Truck Mount Satellite Antenna and backs it with a Full 1 Year Parts & 1 year Labor Warranty. Every Vu Qube Satellite Antenna is bench tested before King Controls (Wallace Technology) will let it out of the manufacturing facility. King Controls wants to handle virtually ALL issues, regardless of where the Vu Qube was purchased, so you must contact King Controls directly regardless of what the issue is. There is NO RETURN on the Vu Qube Satellite Antennas.

Do NOT buy a Vu Qube Satellite Antenna, unless you are willing to take responsibility for your purchase. By purchasing you agree to allow King controls to correct any issue you might have with your Vu Qube. If King Controls cannot solve the problem over the phone, you agree to send the Vu Qube back for repair or replacement. You may request DriverLogBooks send you a shipping document if the problem is within the first 30 days, so check your Vu Qube out immediately.